CDC creates a real-time, event-based link between customer relationship management or ticketing software platforms and your inContact telephony system. This offers agents advanced features like click-to-call, screen pop and automated call logging without ever leaving the system of record. Changing phone systems or CRMs?
Faster answers, with less effort.
We're Always On-Call
You've made a major technology investment and you have every reason to expect the highest system availability and performance. Anything less may mean lost business. When a problem is encountered you need answers fast — even if it's the middle of the night.
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Take control of IT chaos and transform your business. Connect your enterprise with digital IT workflows on a single, unified platform. Make work life as great as real life. Provide answers and help across the organization—anytime, anywhere—with native mobile apps and virtual agents. With the Now Platform as your foundation, you can enable everyone—from no code to pro code developers—to work as a team to deliver workflow apps fast. Transform the impact, speed, and delivery of IT. Provide amazing services, increase productivity, and achieve new insights with a modern service management solution.
All NICE inContact customers receive self-service support with their service at no-charge, standard with every agreement:. Choose your right-sized engagement strategy from a menu of proven pathways with prescriptive options and get:. Home Contact center services Contact center customer support. Contact center customer support.